Archive for February, 2010

BT Wholesale – Broadband SERIOUS Incident Report

Friday, February 12th, 2010

BT Incident Reference: 4670 Issue : 4
Detected Date: 12/02/2010 Detected Time: 03:30
Start Date: 12/02/2010 Start Time: 03:00
Anticipated Clear Date: 12/02/2010 Anticipated Clear Time: 18:00

Incident Headline: : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW

Incident Details: On 12/02/2010], BT experienced some difficulties with an ERX11 at Milton Keynes.
The fault was identified at 05:53 and and was upgraded within BT to a SI.
The difficulty was as a result of Over running Planned work
Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

Posted in Outage | No Comments »

Planned Maintenance: Web & Email Server Update

Tuesday, February 9th, 2010

Wednesday 10th Feb 2010, 00:00hrs – 02:00hrs

During the maintenance window above the Web and Email servers will be undergoing scheduled updates. Access to these servers may be intermittent during the maintenance window. We apologise for any inconvenience this may cause.

Update: (01:30) The maintenance has now been completed and full service has been restored to the platform. If you experience any issue with these services, please contact the support helpdesk via your usual method.

Posted in Planned Work | No Comments »

Outage: Wolverhampton Interconnect

Monday, February 8th, 2010

Service Affected: xDSL

Start Date: 08/02/2010
Start Time: 14:00
Resolve Time: 16:00

We have been made aware of an issue with the Wolverhampton interconnect node. Some xDSL users may be experiencing loss of connectivity. BT Wholesale has informed us that engineers are working to resolve the issue and full service should be restored shortly.

Posted in Outage | No Comments »

Planned Maintenance: lns1-cb-ipstream

Monday, February 8th, 2010

Tuesday 9th Feb 2010, 03:00hrs – 03:30hrs

During the maintenance window above the router will be rebooted which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Posted in Emergency Work, Planned Work | No Comments »