Archive for December, 2009

Emergency Work: Interconnect Node

Thursday, December 3rd, 2009

Service Affected: xDSL

Start Date: 04/12/2009
Start Time: 00:01
Resolve Time: 06:00

Further to the outages earler this week we have been advised by BT that the issue has been identified as
faulty BT maintained equipment on one of the interconnect nodes.

As a result emergency work to replace the affected system card will be performed between 04/12/2009 00:01 and 04/12/2009 06:00 during this period users connected to this node may experience up to 60 minutes downtime.

End users may experience stale sessions after the work has complete, if your are unable to connect after the resolve time please power down your ADSL equipment for 25 minutes before contacting support.

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Outage: Interconnect Node

Wednesday, December 2nd, 2009

Service Affected: xDSL

Start Date: 02/12/2009
Start Time: 10:00
Resolve Time: 14:30

We have been informed by BT that they are currently experiencing an issue with connections into one of the interconnect nodes on the DSL platform. As a consequence users on this node may not be able to connect at present. This has been brought to our attention by BT who have advised they are looking into the issue as multiple service providers have reported similar issues in this area.

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Outage: Interconnect Node

Tuesday, December 1st, 2009

Service Affected: xDSL

Start Date: 01/12/2009
Start Time: 12:00
Resolve Time: 15:30

We have been informed by BT that they are currently experiencing an issue with connections into one of the interconnect nodes on the DSL platform. As a consequence users on this node may not be able to connect at present. This has been brought to our attention by BT who have advised they are looking into the issue as multiple service providers have reported similar issues in this area.

Posted in Outage | No Comments »