BT Incident Reference: XXXXX
Detected Date: 30/11/2009
Detected Time: 07:20
Start Date: 30/11/2009
Start Time: 06:32
Anticipated Clear Date: 30/11/2009
Anticipated Clear Time: 18:38

Incident Headline: BILSTON MUX 101 : DEGRADED SERVICE

Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.

Dialling Codes Affected: 01902