You can now raise a support request online and track the status of your query from http://support.oosha.co.uk.
If you have any questions please contact our support helpdesk either by phone or email.
Archive for September, 2009
Oosha Support Portal
Friday, September 18th, 2009SMTP Server
Thursday, September 10th, 2009Service Affected: Mail
Start Date: 10/09/2009
Start Time: 09:25
Resolve Time: 17:30
We have identified a potential problem with some end users sending mail through one of our mail servers. Our engineers have identified the cause of the issue and are implementing a solution. Access to the mail server may be intermittent during the work.
We apologise for any inconvenience.
Update: Engineers are currently looking into this issue, We have noticed that it will be affecting some users sending and receiving through our mail server. Unfortunately we cannot advise an ETA at this moment. Engineers are working on restoring the service as soon as possible.
Update: Full service should now be restored to the mail servers. If you are still experiencing issues sending or receiving mail please contact the support helpdesk through the usual channels.
Web & Email Issue
Tuesday, September 8th, 2009Service Affected: Mail & Websites
Start Date: 08/09/2009
Start Time: 10:00
Resolve Time: 13:30
We are currently expeirencing problems with one of our web & email servers, engineers are currently working to resolve the issue.
We apologise for any inconvenience.
Update: The fault has been resolved an normal service has now resumed.