Archive for August, 2009

Power Outage

Friday, August 7th, 2009

Start Date: 07/08/2009
Start Time: 09:30
Restore Time: 11:25

Please note that we have experienced a loss of power to the building at 09:30. The UPS and Generator have taken the load, howerver the service should be classed as at risk.

Update: (10:15) The power outage has affected the BT exchange and xDSL connections are affected. The datacenter is fully powered and operational.

Update: (10:25) We are working with BT to restore power to their equipment and will regain ADSL connectivity shortly.

Update: (11:25) BT have restored power to their POP and end users shoud now have ADSL connectivity. If you are still experiencing isses please power off your router for 10 seconds before contacting support. We are still treating this issue as at risk.

Posted in Outage | No Comments »

Connectivity Issues

Wednesday, August 5th, 2009

Service Affected: Internet Connectivity

Start Date: 05/08/2009
Start Time: 09.00
Restore Time: 11:30

We are experiencing connectivity issues with some ADSL users. Customers are experiencing intermittent service. Engineers are working to resolve the issue.

We apologise for any inconvenience.

Update:  The cause of the fault has now been identified and restoration work is currently underway. Further updates will be placed in due course.

Update:  The issue has now been resolved. ADSL users that are unable to connect should restart their ADSL equipment before contacting support.

Posted in Outage | No Comments »