Archive for the ‘Planned Work’ Category

Planned Maintenance: Virtual Platform

Friday, June 25th, 2010

Friday 25th June 2010, 22:00hrs – 04:00hrs
Saturday 26th June 2010, 22:00hrs – 04:00hrs
Sunday 27th June 2010, 22:00hrs – 04:00hrs

During the maintenance window above the host servers vs1, vs3, and esx1 will be undergoing scheduled maintenance. Access to these servers and guest servers on these hosts may be intermittent during the maintenance window. We apologise for any inconvenience this may cause.

Planned Upgrade: DNS Servers

Wednesday, June 16th, 2010

Week Beginning Monday 21st June 2010

After the planned maintenance of the DNS servers earlier this morning we will be performing a planned upgrade of the servers during the week stated above. More information will be posted closer to the time.

Planned Maintenance: DNS Servers

Monday, June 14th, 2010

Wednesday 16th June 2010, 03:00hrs – 03:30hrs

During the maintenance window above the DNS servers dns1.oosha.co.uk and dns2.oosha.co.uk will be undergoing scheduled maintenance. Access to these servers may be intermittent during the maintenance window. We apologise for any inconvenience this may cause.

UPDATE:

All planned work has been completed, additional work is required on these servers. A new post will be added with information on this work.

Planned Maintenance: Web & Email Server Update

Wednesday, April 21st, 2010

Friday 23rd April 2010, 21:00hrs – 09:00hrs

During the maintenance window above the Web and Email servers will be undergoing scheduled updates. Access to these servers may be intermittent during the maintenance window. We apologise for any inconvenience this may cause.

Planned Maintenance: Web & Email Server Update

Wednesday, March 17th, 2010

Wednesday 17th March 2010, 22:00hrs – 02:00hrs

During the maintenance window above the Web and Email servers will be undergoing scheduled updates. Access to these servers may be intermittent during the maintenance window. We apologise for any inconvenience this may cause.

Planned Maintenance: Web & Email Server Update

Tuesday, February 9th, 2010

Wednesday 10th Feb 2010, 00:00hrs – 02:00hrs

During the maintenance window above the Web and Email servers will be undergoing scheduled updates. Access to these servers may be intermittent during the maintenance window. We apologise for any inconvenience this may cause.

Update: (01:30) The maintenance has now been completed and full service has been restored to the platform. If you experience any issue with these services, please contact the support helpdesk via your usual method.

Planned Maintenance: lns1-cb-ipstream

Monday, February 8th, 2010

Tuesday 9th Feb 2010, 03:00hrs – 03:30hrs

During the maintenance window above the router will be rebooted which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

Emergency Work: Interconnect Node

Thursday, December 3rd, 2009

Service Affected: xDSL

Start Date: 04/12/2009
Start Time: 00:01
Resolve Time: 06:00

Further to the outages earler this week we have been advised by BT that the issue has been identified as
faulty BT maintained equipment on one of the interconnect nodes.

As a result emergency work to replace the affected system card will be performed between 04/12/2009 00:01 and 04/12/2009 06:00 during this period users connected to this node may experience up to 60 minutes downtime.

End users may experience stale sessions after the work has complete, if your are unable to connect after the resolve time please power down your ADSL equipment for 25 minutes before contacting support.

Planned Maintenance: Web + Mail Servers

Friday, November 27th, 2009

Saturday 28th November, 17:00hrs to 19:00hrs

During the above window, we will be performing updates to the web server and mail server platforms. Access to these services may be intermittently unavailable during this maintenance window. We apologise for any inconvenience that this work will cause.

Transit Provider Maintenance

Wednesday, June 3rd, 2009

Service Affected: Internet Connectivity

Start Date: 08/06/2009
Start Time: 21.00
Estimated Completion Time: 22.00

Our transit provider is replacing one of their core routers to increase capacity in our Wolverhampton data centre.  Customers that are connected to this will be out of service.  Other traffic will go through alternate routes.

We apologise for any inconvenience this will cause.