February 12th, 2010
BT Incident Reference: 4670 Issue : 4
Detected Date: 12/02/2010 Detected Time: 03:30
Start Date: 12/02/2010 Start Time: 03:00
Anticipated Clear Date: 12/02/2010 Anticipated Clear Time: 18:00
Incident Headline: : ERX11 MILTON KEYNES 2 : OVER RUNNING PEW
Incident Details: On 12/02/2010], BT experienced some difficulties with an ERX11 at Milton Keynes.
The fault was identified at 05:53 and and was upgraded within BT to a SI.
The difficulty was as a result of Over running Planned work
Progress Details: BT is making progress towards full restoration of Service.
Latest Update:
An Engineer is now on site.
Operational teams are carrying out remote diagnostics.
Further updates will be provided as soon as possible.
Posted in Outage | No Comments »
February 9th, 2010
Wednesday 10th Feb 2010, 00:00hrs – 02:00hrs
During the maintenance window above the Web and Email servers will be undergoing scheduled updates. Access to these servers may be intermittent during the maintenance window. We apologise for any inconvenience this may cause.
Update: (01:30) The maintenance has now been completed and full service has been restored to the platform. If you experience any issue with these services, please contact the support helpdesk via your usual method.
Posted in Planned Work | No Comments »
February 8th, 2010
Service Affected: xDSL
Start Date: 08/02/2010
Start Time: 14:00
Resolve Time: 16:00
We have been made aware of an issue with the Wolverhampton interconnect node. Some xDSL users may be experiencing loss of connectivity. BT Wholesale has informed us that engineers are working to resolve the issue and full service should be restored shortly.
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February 8th, 2010
Tuesday 9th Feb 2010, 03:00hrs – 03:30hrs
During the maintenance window above the router will be rebooted which should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.
Posted in Emergency Work, Planned Work | No Comments »
January 14th, 2010
Thursday 14th January, 20:00hrs to 23:59hrs
During the above window, we will be performing updates to the mail server platforms. Access to these services may be intermittently unavailable during this maintenance window. We apologise for any inconvenience that this work will cause.
Posted in Uncategorized | No Comments »
December 3rd, 2009
Service Affected: xDSL
Start Date: 04/12/2009
Start Time: 00:01
Resolve Time: 06:00
Further to the outages earler this week we have been advised by BT that the issue has been identified as
faulty BT maintained equipment on one of the interconnect nodes.
As a result emergency work to replace the affected system card will be performed between 04/12/2009 00:01 and 04/12/2009 06:00 during this period users connected to this node may experience up to 60 minutes downtime.
End users may experience stale sessions after the work has complete, if your are unable to connect after the resolve time please power down your ADSL equipment for 25 minutes before contacting support.
Posted in Emergency Work, Planned Work | No Comments »
December 2nd, 2009
Service Affected: xDSL
Start Date: 02/12/2009
Start Time: 10:00
Resolve Time: 14:30
We have been informed by BT that they are currently experiencing an issue with connections into one of the interconnect nodes on the DSL platform. As a consequence users on this node may not be able to connect at present. This has been brought to our attention by BT who have advised they are looking into the issue as multiple service providers have reported similar issues in this area.
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December 1st, 2009
Service Affected: xDSL
Start Date: 01/12/2009
Start Time: 12:00
Resolve Time: 15:30
We have been informed by BT that they are currently experiencing an issue with connections into one of the interconnect nodes on the DSL platform. As a consequence users on this node may not be able to connect at present. This has been brought to our attention by BT who have advised they are looking into the issue as multiple service providers have reported similar issues in this area.
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November 30th, 2009
BT Incident Reference: XXXXX
Detected Date: 30/11/2009
Detected Time: 07:20
Start Date: 30/11/2009
Start Time: 06:32
Anticipated Clear Date: 30/11/2009
Anticipated Clear Time: 18:38
Incident Headline: BILSTON MUX 101 : DEGRADED SERVICE
Incident Details: At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.
Progress Details: Engineers are making progress towards full restoration of Service.
It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss
Further updates will be provided as soon as possible.
Dialling Codes Affected: 01902
Posted in Outage | No Comments »
November 27th, 2009
Saturday 28th November, 17:00hrs to 19:00hrs
During the above window, we will be performing updates to the web server and mail server platforms. Access to these services may be intermittently unavailable during this maintenance window. We apologise for any inconvenience that this work will cause.
Posted in Planned Work | No Comments »